Tech Training Skills for 21st Century Library Staff

Notities van de 2e sessie op de 2e dag van de Webinar:
Trends in Library Training and Learning

Crystal Schimpf, Kieran Hixon, andNancy Trimm:

Developing the skills:

competencies: Tech Training Skills for 21st Century Library Staff

http://bit.ly/techtrainercomps

mostly trainers in the audience!! (nice to be able to participate in a poll! m.m.)
most people have multiple hats!

what are competences and how to use them.
as a guide to determinate how to use for staff:
improve your own skills!
tech training is important because..
libraries are sometimes the only providers of information. (denk aan Lutjebroek)

73% of rural libraries are the only provider of free internet!
people advice you to go to the library to get help with internet technology! why? and can we?

have you helped people to learn about technology?
think about taxes, online searches.. older people.., people without money to buy a computer or have internet-access.

67% received one-on-one help from library staff
14% attended a computer training at the library

librarians are always friendly and helpfull!
equal access etc. etc. blahblahblah, but true
and its free (still)

if you give a man a fish he will eat one day
if you teach him how to fish he will eat his whole life!

statistics are for the U.S.(!)

Competences: (lead to success)
measurable skills & knowledge
standard of confidences. (classroom or one-on-one)
instructions are here to stay with libraries and we have to make sure we are up to it.

make clear the expectancies for the instructors:
what are they supposed to do?

competency:
receive feedback and respond by adapting:
skill: check in with learners
adapt classroom activities
allow learners time to evaluate

1.good at tech
2.good at teaching (1.&2. do not equal…!!!!)

think: jargon, abbreviations etc.
what values are important?

increase staff knowledge and skills
(about adult learning styles f.e.)
understand strenghts and weaknesses
Improve customer service:
transfer knowledge about technology!! (not only perform the technology)
establish standards:
(with competencies)
to establish whether you have a good staff..

learn 21th century literary skills
different sorts of media.
trainer needs to stay in touch with

create a culture of learning..
growth, learning never stops,
let learner choose their own areas
lifelong learning = for customers as well!

competencies + training + personal learning plan
organisation-administrations need to support this!
organization may organize their own training!

(nice training this!)

determine skill-levels before and after trainings! (to evaluate, focus…)
bit.ly/techtrainercomps
individual instructional skills:

where do you go to learn? (library)
you want the message to come across, but how can you measure your success?

does the dog sing, after your instruction? does he choose to sing??

how do you create a training program?
build modules from the competencies
ticking the competencies
to train adult learning styles
to come up with activities
identify the staff that are self-learned..
how to use your knowledge base

help the person learn instead of getting the job done!!
educate and emancipate
bigger impact, bigger appreciation, bigger role

15 minutes set aside for personal learning (per day??)

Learn how to look for technology-stuff as well (you don’t’ always know everything about china’s growth -figures in 1973…., but you do know how to find it)
“I don’t know either, we will learn together”

Role-change for librarians during their time in libraries..:
what training do you need to support new technology related duties?
Can you overcome your fear and start learning? You have to be able to do your job and your job is to know about technology.
How to hook people on technology? (give everybody an iPad!!mm)
100% enthusiasm is not possible.
how do you train staff, when they don’s want to be trained or don’t have time?
training is going to make it better in the long run.. (hmmm)
make it part of the job!

chat:

*Get staff to stop saying “I don’t know” and to start saying “Let’s find out.”

*it is changing so quickly that to keep up we have to join online communties… apps, software, eReaders…info literacy … free range learners and on and on

*schedule set times for training for staff and librarians

*organise training programs

*competencies should include standards for administrators/boards on training & competencies

*Using Snagit to make “screen picture” step by step instructions works well

Trends in Library Training and Learning: Developing Staff Skills for the 21st Century

Link naar alle docs, ppt etc.

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